1 unlimited IP voice line
or
30Mbps
RM89/mth
Signup Now
|
100Mbps
RM129/mth
Signup Now
|
300Mbps
RM149/mth
Signup Now
|
500Mbps
RM219/mth
Signup Now
|
800Mbps
RM299/mth
Signup Now
|
|
---|---|---|---|---|---|
Download/Upload speed
|
Up to 30Mbps/30Mbps |
Up to 100Mbps/50Mbps |
Up to 300Mbps/50Mbps |
Up to 500Mbps/100Mbps |
Up to 800Mbps/200Mbps |
Quota
|
Unlimited | ||||
Local voice calls
|
Pay per use Add RM10/mth for unlimited calls |
||||
Mesh WiFi
|
RM300 per unit |
2 free units (Add more at RM300 per unit) |
|||
Sunday/
Rest day* installation |
N/A
|
FREE
|
*Rest days will vary according to your state. Please refer to the FAQ for more information
Browse the internet on your couch. Watch videos in the kitchen. Do everything online, anywhere in your house. MaxisONE Home guarantees the best WiFi experience – from a reliable end-to-end WiFi setup by Maxperts to high-speed fibre internet access in every corner of your home. On top of that, you’ll also get to enjoy unlimited access to iflix, unlimited calls and so much more!
FAQ
T&C
New Sign-ups
Existing MaxisONE Home Subscribers
Other Support Questions
Installation
Broadband access with download speeds of 30Mbps and 100Mbps will be available.
The new MaxisONE Home Fibre plans are available to anyone from all income groups whose homes are located within our coverage.
The new plans for MaxisONE Home Fibre comes with unlimited Internet and a FREE router worth RM376.
Unlimited voice service will be available for 100Mbps rate plan, and optional add on at only +RM10/mth for 30Mbps rate plan.
If you are interested, pre-registration for the new package plans will begin from 20 Aug 2018 at www.maxis.com.my/fibrenation and you will be contacted by Maxis. Alternatively, you may sign up for the new MaxisONE Home Fibre plans from 13 Sept 2018 onwards.
From 13 Sept 2018, you may sign up for the new MaxisONE Home Fibre plans at all Maxis sales channels including Maxis Centres, Maxis Exclusive Partners and authorized resellers, on the Maxis official website (www.maxis.com.my/fibre), and you can also call Maxis at 1-800-82-1123 or 123 from any Maxis mobile line.
The the new 100Mbps plan comes with Unlimited Voice and a FREE home phone.
For the new 30Mbps plan, you have an option to add Unlimited Voice at RM10 per month, which also comes with a FREE home phone. Or you may plug in your own telephone and make calls at standard rates of RM0.09/minute for calls to local mobile and fixed line numbers.
Standard rates for international and special numbers will apply.
The subscription fees for both your current and upgraded plans will be prorated. Your bill will also include other applicable charges, such as for calls (if any).
Yes, you can subscribe to the new plans, but the broadband speeds available will depend on the building’s infrastructure.
Yes, anyone who subscribes to the new plans will be contracted for 24 months. If the customer decides to terminate this subscription before the end of the contract period, a penalty fee of RM500 will be imposed.
Yes, Maxis will offer higher speeds when the infrastructure is ready, and these will be made available to all customers (both in and out of contract). Please stay tuned for the latest updates.
Broadband access with download speeds of 30Mbps and 100Mbps will be available.
All existing MaxisONE Home Fibre customers within contract or out of contract are eligible to change to their choice of a new plan with new contract of 24 months.
All existing subscribers who are interested in changing their plans can opt in by filling up their details in the form at www.maxis.com.my/fibrenation. You will be contacted by Maxis from 13 Sept 2018 onwards.
Once you have pre-registered via our web form, we will contact you to schedule an appointment to upgrade your router from 13 Sept 2018 onwards.
For customers who opt in to the new plans and are currently not using the latest router, we will contact you to fix an appointment to upgrade your router during your plan upgrade.
Yes, your member-get member rebates will continue for their remaining period.
The new plans will not come with any earlier package promo discounts and services. You will not enjoy the complimentary iFlix VIP Access and Unlimited Voice will be charged as an add-on at RM10 per month.
The complimentary iflix VIP Access is not included in the new plan, so you will not enjoy complimentary iflix after changing to the new plan, an RM10 monthly subscription of iflix VIP Access will be reflected in your bill.
The easy way to manage your iflix subscription is via the iflix app. Just go to Menu, select Account, then select My Plan and then select Cancel Recurring. Alternatively, you can call us for assistance.
For iflix account queries and related issues, just to go to https://piay.iflix.com/contact and lodge a support request. If your iflix subscription is charged to your Maxis bill, for any billing related enquiry, please give us a call.
Yes, you can and you will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute for calls to local mobile and fixed line numbers. Standard rates international and special numbers will apply.
Yes, your current VOIP number will be maintained.
The new 100Mbps plan comes with Unlimited Voice.
Under the new 30Mbps plan, customers may opt to either
pay per use or add on Unlimited Voice at RM10 per month. For 30Mbps plan subscribers who prefer to pay
per use, calls to local mobile and fixed line numbers will be charged at RM0.09/minute.
For both 30Mbps
and 100Mbps plans, standard rates apply for all calls to international and special numbers.
To use
their fixed voice line on the new plans, existing customers may use the home phone that was provided with
their current MaxisONE Home Fibre plan, or plug in their own telephone of choice.
Kindly contact our customer service hotline, and we will be happy to assist you on this.
Yes, you can subscribe to the new plans, but the broadband speeds available will depend on the building’s infrastructure.
Yes, anyone who subscribes to the new plans will be contracted for 24 months. If the customer decides to terminate the subscription before the end of the contract period, a penalty fee of RM500 will be imposed.
Yes, Maxis will offer higher speeds when the infrastructure is ready, and these will be made available to all customers (both in and out of contract). Please stay tuned for the latest updates.
You will receive a call from the Maxis team from 4 September 2018 onwards to confirm your new home fibre
plan and to make an appointment to upgrade your router, if required.
If your router requires an upgrade,
you will receive an SMS with appointment details on the same day we contact you.
We will change your subscribed plan to your selected new home fibre plan from 13 September 2018 onwards.
You will receive email and SMS notifications upon your plan change.
Our team will call you within 48 hours of your registration to set the date for installation. You can find out more information here.
Our team will call within 48 hours of your registration and you may choose your preferred date and time base on our available slots.
Please get ready three (3) power outlets and some cash as charges may apply for cabling depending on your requirement.
To reschedule, email us at maxisfibre@maxis.com.my; do contact us four (4) days prior to your installation date to avoid any late cancellation or reschedule charges.
There will be a charge of RM 200.00 if you reschedule or cancel your appointment within 3 days of your previously set appointment.
Please be at home personally for any decision required for cabling, placement of equipment, payment for cabling (if any) and also to acknowledge the completion of installation.
Standard installation is free of charge; however, if you require non-standard installation such as hidden cabling, charges will apply. You will liaise directly with the contractor on your requirement and charges.
The standard installation covers the first 100 metres (outside your home) from the nearest Fibre Distribution
Panel to the modem (inside your home). The installation provided is of standard specifications (over wall
with clip).
Cost for any non-standard type of installations, such as over the ceiling, underground
ducts, concealed wiring, and so on if required will be borne by you.
If the installation varies from standard installation, and involve any of the following, it will be considered
as non-standard installation
Example:
I. hidden cabling or behind the wall
ii. External cabling from pole to ground surface
Our team will call you within 48 hours of your registration to set the date for installation; and your installation should be done within 14 working days from your registration date.
We are unable to give the installers' details; the installer assigned will call you 1 hour prior to your installation.
At least one Maxis installer will be involved. Depending on the infrastructure, in some areas two installers will be at your premise to complete the installation.
Yes, you will receive a call 4 days before the installation and a reminder via SMS 1 day prior to the installation. On the installation day, our installer will call contact you an hour before the installation.
You may email us at maxisfibre@maxis.com.my to check on your installation; we will respond to your email within 24 working hours.
Standard installation will be completed within 4 hours. Sometimes it may take more time due to non-standard installation or other complications.
Maxis installer will be at your premise for approximately 3-4 hours and do the following:-
There will be up to three (3) pieces of equipment:-
1) Modem (same modem will be used for existing customers'
upgrades)
2) Router; and
3) Cordless DECT phone (if applicable).
The warranty periods are: life-long
warranty for modem and 1-year warranty for router and cordless DECT phone.
The scope of work of Maxis installer includes standard cabling/wiring and configuration of the modem and router provided by Maxis only.
Potentially, there may be drilling to connect the high speed Internet service to your house. Maxis installer will ask you for your consent for the connection design and drilling.
The service can be installed wherever you prefer, just inform the installer of your desired location upon his arrival and he will provide you with a sketch design for your approval. He will also discuss with you on the charge for non-standard installation (such as hidden cabling) if required.
Once the installation is completed, you are required to sign the Work Completion Form. You are advised not
to remove or relocate the modem after the setup as the Wi-Fi coverage is already optimized.
After installation,
you may receive a SMS survey on the recent installation done at your premise.
MaxisONE Home Broadband – T&C
Appendix – MaxisONE Home
Unlimited iFlix with MaxisONE Home
Fibrenation
Version [ 2 May 2018 ]
Version [ 3rd May 2018 ]
Version [ 19 June 2017 ]
Version [20 August 2018]
30Mbps | 100Mbps | 300Mbps | 500Mbps | 800Mbps | |
---|---|---|---|---|---|
Recommended Office Size | Up to 10 employees | Up to 20 employees | Up to 40 employees | Up to 60 employees | Up to 80 employees |
Speed | 30Mbps | 100Mbps | 300Mbps | 500Mbps | 800Mbps |
Price | RM99/mth | RM139/mth |
RM199/mth
1 unlimited IP voice line or
RM309/mth
5 IP voice lines with FREE On-Net calls or
RM399/mth
9 IP voice lines with FREE On-Net calls |
RM269/mth
1 unlimited IP voice line or
RM379/mth
5 IP voice lines with FREE On-Net calls or
RM469/mth
9 IP voice lines with FREE On-Net calls
and 1,800 shareable minutes |
RM349/mth
1 unlimited IP voice line or
RM459/mth
5 IP voice lines with FREE On-Net calls or
RM549/mth
9 IP voice lines with FREE On-Net calls |
Sign Up | Signup Now | Signup Now | Signup Now | Signup Now | Signup Now |
What you get |
FREE wireless back-up internet FREE router Next Day Internet (available 18 Sept Onwards) |
2 FREE mesh WiFi units (add additional units for RM12.50/mth each) Free Internet Security |
|||
Unlimited domestic voice calls | Add on for RM 10 per month | FREE | |||
Maxperts Service |
FREE consultation & configuration services if you are switching over FREE installation |
FREE wireless back-up internet
FREE router
Next Day Internet (available 18 Sept Onwards)
FREE consultation & configuration services if you are switching over
FREE installation
1 unlimited IP voice line
or
5 IP voice lines with FREE On-Net calls
and 1,000 shareable minutes
or
9 IP voice lines with FREE On-Net calls
and 1,800 shareable minutes
2 FREE mesh WiFi units (add additional units for RM12.50/mth each)
Free Internet Security
FREE consultation & configuration services if you are switching over
FREE installation
1 unlimited IP voice line
or
5 IP voice lines with FREE On-Net calls
and 1,000 shareable minutes
or
FREE wireless back-up internet
FREE router
Next Day Internet (available 18 Sept Onwards)
FREE consultation & configuration services if you are switching over
FREE installation
1 unlimited IP voice line
or
5 IP voice lines with FREE On-Net calls
and 1,000 shareable minutes
or
9 IP voice lines with FREE On-Net calls
and 1,800 shareable minutes
FREE wireless back-up internet
FREE router
Next Day Internet (available 18 Sept Onwards)
FREE consultation & configuration services if you are switching over
FREE installation
Your business matters to us! That is why with Maxis Zero Downtime Business Fibre, you will experience the best internet connectivity with maximum speeds of up to 100Mbps with no service interruption and downtime. From moderate web browsing, file transfers, and web conferences to server hosting and other advanced internet needs, we have the right plan for your business. What’s more, we provide a wireless backup connection to ensure your business never stops.
FAQ
T&C
General
You can pre-register for the new business fibre plans now and we will contact you from 13th Sept onwards to schedule the installation.
You can sign up today for 32Mbps @ RM258 or 100Mbps @ RM398. We will pro-rate the first month charges from today up to 13th Sept 2018. The installation will be scheduled after we complete your registration. Then we will switch you to either 30Mbps @ RM99 or 100Mbps @ RM129 on 13th September onwards.
If you want to change to either the new 30Mbps plan @RM99 or 100Mbps @ RM139, please call us to find out more.
A customer service representative will contact you from 13th Sept 2018 onwards to schedule an installation date.
Unlimited domestic voice calls includes calls to mobile lines (all operators) and fixed lines (all operators). Calls to 1700 and 1300 numbers are not included.
We will have to check this for you. (Check on TM portal)
Business Fibre Internet – T&C
Version [1 July 2017]
General
Definitions and Interpretation
Provision of the Service(s)
Charges
Bundled Services
Term and Termination
Warranty and Limitation of Liability